1 Introduction and Scope of This Policy

Cuci365 is an online sports betting and casino platform serving users in Malaysia. We greatly value the trust you place in us when you register and use our services. This Privacy Policy is written clearly and transparently so you fully understand how your personal information is managed from start to finish.

This policy applies to all users who register, use, or access the cuci365 platform — whether through the official website, mobile app, or any other digital channel operated by us. By using cuci365 services, you are deemed to have read and agreed to all provisions of this Privacy Policy.

Note: This Privacy Policy forms part of the Terms and Conditions cuci365. Reading both documents together is recommended for a comprehensive understanding.

2 Information We Collect

Cuci365 collects your personal information through several means depending on how you interact with our platform. The following are the main categories of data we collect:

2.1 Information You Provide Directly

  • Registration Information: Full name, date of birth, identity card or passport number, email address, phone number, and residential address.
  • KYC Documents: Copies of identity documents, proof of address, and in some cases a selfie with your identity document for identity verification purposes.
  • Financial Information: Bank account details, e-wallet account numbers (such as Touch 'n Go, GrabPay, or Boost), and other payment-related information required to process deposits and withdrawals.
  • Communications: Any messages, complaints, or enquiries you send to our support team via live chat, email, or WhatsApp.

2.2 Information Collected Automatically

  • Technical Data: IP address, browser type and version, operating system, screen resolution, and device information.
  • Usage Data: Pages you visit, time spent on the platform, games you play, bets placed, and general usage patterns.
  • Cookies and Similar Technologies: Session data, preference cookies, authentication tokens, and device identifiers that help us deliver a better, more personalised experience.
Data Categories Purpose of Collection Retention Period
Identity Information Account verification, KYC, fraud prevention 5 years after account closure
Financial Information Transaction processing, financial audits 7 years (legal requirement)
Technical Data Security, fraud detection, platform improvement 90 days
Usage Data Product improvement, personalised recommendations Rolling 12 months
Communications Customer support, dispute records 3 years

3 How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. cuci365 uses your personal information for the following purposes:

  • Account Management: Creating, verifying, and maintaining your account so you can safely access all platform features.
  • Transaction Processing: Processing deposits, withdrawals, and all other financial transactions quickly and securely.
  • Legal Compliance: Fulfilling legal obligations related to anti-money laundering (AML), financial transparency, and KYC requirements set by regulatory authorities.
  • Platform Security: Detecting, investigating, and preventing fraud, account abuse, and other suspicious activities that may compromise the security of all users.
  • Service Improvement: Analysing usage patterns to improve platform performance, introduce new features, and personalise your experience.
  • Communications: Sending important account notifications, security updates, relevant promotions, and responses to your support enquiries.
  • Responsible Gaming: Monitoring betting activity to identify signs of problem gambling and offer appropriate assistance or control tools.

Data Minimisation Principle: cuci365 only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or use your data for any purpose not described in this Privacy Policy.

4 Data Sharing with Third Parties

Cuci365 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share certain information with the following parties:

4.1 Trusted Service Providers

We work with selected third-party service providers to help us operate the platform. These include payment processors, identity verification (KYC) services, game software providers, and cloud infrastructure services. All partners are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

4.2 Legal Authorities

Cuci365 will disclose user information to government authorities or law enforcement agencies when required to do so by law, court order, or to protect public safety interests. In such cases, we will endeavour to notify the affected user where legally permitted.

4.3 Business Transfers

If cuci365 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance should any significant change in ownership or use of your data occur.

5 Cookies and Tracking Technologies

Cuci365 uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your session. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how users interact with the platform to help us identify issues and improve performance.
  • Functional Cookies: Saving your preferences such as language, display settings, and game choices to deliver a more personalised experience.
  • Analytics Cookies: Helping us understand overall traffic and usage patterns for strategic platform planning purposes.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the cuci365 platform.

6 Data Security

Cuci365 continually invests in cybersecurity infrastructure to protect your personal data from unauthorised access, leaks, alteration, or destruction. The key security measures we implement include:

  • 256-bit SSL encryption for all transmitted data.
  • Sensitive data in the database is encrypted using the AES-256 algorithm.
  • Two-factor authentication (2FA) for user account access and internal staff access.
  • Regular security audits conducted by independent third-party experts.
  • Intrusion detection and prevention system (IDS/IPS) operating 24/7.
  • Regular data backups and a comprehensive disaster recovery plan.

User Responsibilities: While we implement best-in-class security measures, you are also responsible for keeping your account password confidential. Never share your login credentials with anyone, including those claiming to be cuci365 staff.

7 Your Personal Data Rights

As a cuci365 user, you have the following rights regarding your personal data. We are committed to fulfilling your requests within a reasonable timeframe:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 14 business days of receiving a valid request.

7.2 Right of Rectification

If you find that your personal data held by cuci365 is inaccurate or out of date, you have the right to request a correction. You can update most basic information directly through your account settings, or contact our support team for more complex corrections.

7.3 Right of Erasure

You may request the deletion of your account and personal data. However, we may need to retain certain records for periods required by law (e.g., financial records for 7 years) even after account closure.

7.4 Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Submit an unsubscribe request to our team and we will stop all marketing communications within 5 business days.

8 Children's Privacy

The cuci365 platform is strictly for users aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under 18. Should we discover that a minor's data has been collected without appropriate age verification, we will promptly delete that information and close the account in question.

If you believe a minor has registered on our platform, please contact the cuci365 support team immediately so that appropriate action can be taken.

9 Links to Other Websites

The cuci365 platform may contain links to game provider websites or business partner sites. This Privacy Policy applies solely to the cuci365 platform. cuci365 is not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of every website you visit.

10 Changes to This Privacy Policy

Cuci365 reserves the right to modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or new technologies we adopt. When significant changes occur, we will notify you by email or in-platform notification at least 7 days before the changes take effect.

The "Updated" date at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the cuci365 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

11 Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the cuci365 Data Protection Officer (DPO) team is here to help. You can reach us via:

  • Email: [email protected]
  • Live Chat: Available 24/7 directly on the cuci365 platform.
  • WhatsApp: Number available after logging in to your account.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex matters such as data access or deletion requests, the full process may take up to 14 business days.