Cuci365 Terms and Conditions – Complete Guide for All Users

1Acceptance of Terms and Conditions

By accessing, registering for, or using any part of the cuci365 platform — whether through the website, mobile app, or any other digital medium — you acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document.

These Terms and Conditions constitute a legally binding agreement between you (the user) and cuci365 (the platform operator). If you disagree with any part of these terms, you are required to cease using our platform immediately. Continued use following any amendments to the terms constitutes full acceptance of the latest version in effect.

2Account Eligibility and Registration

To register and use cuci365 services, you must meet the following eligibility requirements:

• Be at least 18 years on the date of registration.
• Not subject to any legal prohibition that prevents you from using online wagering services.
• Register only one account only per individual — multiple accounts sharing the same name, address, or phone number are strictly prohibited.
• Provide accurate, complete, and up-to-date information during the registration process.
• Not an employee, contractor, or immediate family member of a cuci365 employee.

Cuci365 reserves the right to request identity verification documents (KYC) at any time, including an ID card, passport, or other supporting documents. Failure to provide the requested documents within the specified timeframe may result in your account being suspended until verification is complete.

2.1 KYC Verification Process

KYC (Know Your Customer) verification is an industry-standard procedure implemented by cuci365 to ensure the safety of all users and to comply with anti-money laundering regulations. Documents typically required include a clear photo of your national ID or passport, proof of address (a utility bill or bank statement dated within the last 3 months), and in some cases, a selfie with your identification document. The verification process is usually completed within 24 business hours.

3Deposits and Withdrawals

Cuci365 supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, direct bank transfer, and cryptocurrencies such as Bitcoin, USDT, and Ethereum.

3.1 Deposit Terms

• Minimum deposit is RM 30 for most payment methods.
• Deposited funds must come from a legitimate source and must be owned by you — cuci365 does not accept third-party deposits.
• All deposits are processed instantly, except where a security review is required.
• Cuci365 does not charge any processing fees for standard deposits.

3.2 Withdrawal Terms

• The minimum withdrawal amount is RM 50.
• Withdrawals are processed within 1 to 3 hours for regular members and faster for VIP members.
• Your first withdrawal must use the same payment method as your first deposit.
• All deposit balances must be turned over at least once before a withdrawal is permitted, to prevent misuse of the payment system.
• Cuci365 reserves the right to request additional verification for withdrawals exceeding certain limits.

4Bonus and Promotion Policy

Cuci365 offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific conditions stated on their respective promotion pages. General terms applicable to all bonuses are as follows:

4.1 Wagering Requirements

Every deposit bonus received carries a wagering requirement that must be met before any associated wins can be withdrawn. The wagering multiplier varies by bonus type – typically between 15x and 35x the bonus amount. The exact wagering requirement for each promotion is clearly stated on the Promotions ours.

4.2 Bonus Abuse Prohibition

• Registering multiple accounts to claim new bonuses more than once is strictly prohibited.
• Using automated software or bots to fulfil bonus wagering requirements is a serious violation.
• Low-risk betting strategies designed specifically to meet wagering requirements without genuine risk (bonus abuse) may result in bonus cancellation.
• Cuci365 reserves the right to void bonuses and related wins if there is evidence of misuse.

4.3 Bonus Validity Period

Every bonus has a validity period specified in its respective promotion terms. Bonuses not used within the stipulated period will expire automatically and cannot be recovered. Make sure to check the expiry date of each bonus you receive.

5Game and Betting Rules

All games available on cuci365 – including Sports Betting, Live Casino, Slots, bingo, and e-sports – are governed by their respective game-specific rules. Users are responsible for understanding the rules of each game before participating.

5.1 Sports Betting

All sports bets are considered final once confirmed by the system. Bets cannot be cancelled or modified after the market closes. In the event of a match cancellation, a game not starting, or a result being declared void by the relevant sports body, cuci365 will refund the original bet amount to the user's account.

5.2 Casino & Slots

All casino games use a Random Number Generator (RNG) certified by independent auditing bodies. Software or hardware errors resulting in invalid outcomes will lead to the cancellation of the affected round and a refund of the bet. cuci365 is not liable for any losses arising from connectivity issues on the user's end.

6Prohibited Account Use

Users are strictly prohibited from using the cuci365 platform for the following purposes:

• Any illegal activity or activity that contravenes applicable laws.
• Money laundering or transferring illegal funds through the platform.
• Using automated software, bots, scripts, or other unauthorised methods to gain an unfair advantage.
• Attempting to hack, breach, or disrupt the platform's infrastructure.
• Sharing account information with others or allowing third parties to use your account.
• Placing bets on behalf of third parties or acting as a betting agent.
• Spreading false or misleading information about cuci365 on public platforms.

7Privacy and Data Protection

Cuci365 respects the privacy of every user and is committed to protecting your personal data. All information you provide during registration and use of the platform is stored with 256-bit SSL encryption and is not shared with third parties without your consent, except where required by law or authorized authorities.

For complete details on how we collect, use, and protect your personal data, please refer to Privacy Policy ours, which form part of this agreement.

8Account Suspension and Termination

Cuci365 reserves the right to suspend or terminate a user account for the following reasons without prior notice:

• Violation of any terms stated in this document.
• Suspicious activity or conduct potentially involving fraud.
• Failure to provide the requested KYC documents within the specified timeframe.
• Requests from competent authorities.
• Cuci365's internal decisions based on platform risk assessment.

Users may also close their own account at any time by contacting the cuci365 support team. Any valid remaining balance will be returned to the user after the verification process is complete, subject to applicable terms.

9Limitation of Liability

Cuci365 is not liable for any loss, damage, or costs arising from:

• Service disruptions caused by circumstances beyond our control (force majeure).
• Losses arising from betting decisions made by the user themselves.
• Unauthorised access to a user's account resulting from the user's failure to keep their password confidential.
• Errors in information provided by the user during registration or transactions.
• Losses arising from reliance on information displayed on the platform.

10Applicable Law

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any dispute arising from or related to the use of the cuci365 platform shall first be resolved through voluntary negotiation. Should negotiation fail, the dispute will be referred to arbitration or appropriate legal proceedings at the sole discretion of cuci365.

11Responsible Gaming

Cuci365 believes that betting should be an enjoyable and controlled form of entertainment. We provide a range of responsible gaming tools to help users manage their betting activity, including deposit limits, loss limits, account cool-off periods, and self-exclusion options.

If you believe that you or someone you know may have a gambling problem, we encourage you to use the available control tools or contact our support team. Further information is available on the Responsible Gaming ours.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the cuci365 team is ready to assist. You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the platform.
• Email: [email protected]
• WhatsApp: Number available after logging in to your account.

Our team speaks Bahasa Melayu and English, and will endeavour to respond to all enquiries within 24 business hours.